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Privacy Policy

Last Updated: October 2025

Survpay respects your privacy. This policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

Information You Give Us:

  • Account details: Email, name
  • Profile information: Age, gender, location, income range, interests
  • Verification info: Phone number, ID documents (securely collected and stored by Stripe for identity verification)
  • Payout details: Bank account information (securely stored by Stripe)

Information We Collect Automatically:

  • Usage data: Surveys completed, points earned, pages visited, clicks
  • Device info: IP address, browser type, device type, operating system
  • Attribution data: Referral source, UTM parameters, landing pages (to track how you found us)
  • Cookies: See our Cookie Policy

2. How We Use Your Information

  • Create and manage your account
  • Match you with relevant surveys (using automated decision-making)
  • Process rewards and payouts
  • Verify your identity and prevent fraud
  • Improve our service and user experience
  • Send you account updates and notifications
  • Analyze marketing effectiveness and user acquisition
  • Comply with legal requirements (including tax reporting)

Automated Decision-Making:

We use automated systems to match you with surveys based on your profile. This helps us show you relevant opportunities. You can update your profile anytime in Settings to improve matching.

3. How We Share Your Information

Survey Partners:

We share your profile information (age, gender, location, etc.) with survey providers like BitLabs and CPX Research so they can match you with relevant surveys. We do not sell your personal information.

Service Providers:

  • BitLabs: Survey provider and partner network
  • CPX Research: Survey provider and partner network
  • Stripe: Identity verification and payout processing
  • Resend: Email delivery service
  • Google Analytics: Website analytics (only if you consent)
  • Meta Pixel (Facebook): Conversion tracking and advertising analytics to measure signup and survey completion events. See Facebook's Privacy Policy for details.
  • Sentry: Error tracking and monitoring
  • Redis: Session management, caching, and rate limiting
  • Digital Ocean: Hosting infrastructure (US-based servers)

Legal Requirements:

We may disclose information if required by law, court order, or to prevent fraud or harm.

International Data Transfers:

Your data is primarily stored on US-based servers. Some service providers may process data internationally. We ensure appropriate safeguards are in place.

4. Your Privacy Rights

All Users:

  • Access: View your personal information in Settings
  • Update: Change your profile information anytime
  • Delete: Permanently delete your account in Settings
  • Opt-out: Unsubscribe from marketing emails anytime
  • Export: Request a copy of your data

California Residents (CCPA):

If you live in California, you have additional rights:

  • Request a copy of the personal information we've collected about you
  • Request deletion of your personal information
  • Opt out of the "sale" of personal information (we don't sell your info)
  • Not be discriminated against for exercising these rights

To exercise these rights, email [email protected] or delete your account in Settings.

European Users (GDPR):

While Survpay is currently available to US residents only, if you're visiting from the EU/EEA, you have rights under GDPR including:

  • Right to access your personal data
  • Right to rectification (correct inaccurate data)
  • Right to erasure ("right to be forgotten")
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to object to automated decision-making

To exercise these rights, email [email protected].

5. Data Security

We use industry-standard security measures to protect your information, including:

  • Encrypted connections (HTTPS/SSL)
  • Secure password hashing
  • Regular security audits and monitoring
  • Limited employee access to personal data
  • Secure database with encryption at rest

However, no system is 100% secure. Use a strong, unique password and protect your email account.

6. Data Retention

We keep your information as long as your account is active. After you delete your account, we'll delete your personal information within 30 days, except where we must retain it for:

  • Legal obligations (e.g., tax records for 7 years)
  • Fraud prevention and security
  • Resolving disputes
  • Enforcing our Terms

7. Age Requirements

Survpay is only for users 18 and older. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child provided us information, contact us and we'll delete it immediately.

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Analyze how you use Survpay
  • Track attribution (how you found us)
  • Prevent fraud

See our Cookie Policy for details and how to manage your preferences.

9. Third-Party Links

Survpay may contain links to survey partners and other websites. We're not responsible for their privacy practices. Review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy occasionally. We'll post changes here with a new "Last Updated" date. For major changes, we'll email you or show a notification.

11. Contact Us

Questions about your privacy or this policy?

Your privacy matters. We only collect what we need to provide you with surveys and process your rewards. We never sell your personal information to third parties.